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FAQ
• How can I get more
information about items I am interested in?
If you are interested in an item or items and would like more
information, please e-mail us via our contact page.
We will reply with detailed information and/or a photo of your
item plus pricing information.
• How do I place an order?
If you decide to order an item, please indicate which item(s) you are ordering plus your preferred method of payment (see below). We will need your city, state and zip code (or complete shipping information if outside the U.S.) in order to
figure your shipping and handling costs. Current price guides may be useful in checking approximate values.
• Once you have placed an order, you will be given a personal order number along with detailed payment information
or a Pay Pal invoice.
• We accept eCheck PayPal payments or direct payments
from your PayPal balance (verified U.S. accounts only -
no debit/credit cards), as well as money orders by
mail.
• International money orders translated USD are required
for all international orders.
• All shipping is the buyer's responsibility. We utilize
Delivery Confirmation, which adds a nominal fee to the shipping
cost and provides you with a tracking number for security. Most
items will be shipped USPS unless otherwise requested by the
buyer. Shipping costs are waived for even trades.
• You will be notified by e-mail once we have received your
payment/trade item, and again when your item is shipped.
• All sales/trades are
final.
• What is your payment policy?
We have two ways to accept payments. Please read
carefully:
1) If you live
in the United States and have a verified U.S. PayPal account, we can e-mail
you an invoice by which you can simply and safely pay us online
with an eCheck using your checking or savings account.
When you receive your Money Request, simply click "Change" or "More
Funding Options" and choose eCheck. Item(s) will be shipped when payment clears (approx. 3-5 business days).
We will also accept payments directly from your PayPal balance
only if you have the exact payment amount or more
available in your account. This is your first available payment option.
If you do not have a PayPal account, please visit PayPal.com to
get one for free. Please note that we do not accept credit or
debit card payments via PayPal or by any other means.
PayPal payments may not be acceptable for very large orders, as
we do have a monthly receiving limit which resets on the 17th of
each month. We will inform you if this limit should in any way
interfere with your order.
2) If you live outside the U.S. or if you prefer to pay by
mail, Stuff ‘n’ Junque accepts money orders only.
These can be acquired at many locations, including banks and some
convenience stores. Foreign orders may be paid by international
money order translated USD (United States
Dollars).
All payments must be in U.S.
dollars only. All sales/trades are final.
We ask that you do not send any credit/debit card
information or personal checks. It is illegal to send cash
through the mail.
Any method of fraudulent or unacceptable payment will cause a
delay or complete forfeiture of your item(s).
Upon receipt of your acceptable payment and/or any trade items,
we will ship your item via U.S.P.S. unless otherwise requested.
You will receive a tracking confirmation number (as available) to
track the delivery status of your package.
• Do you ever trade items?
We may consider a trade or a partial trade,
depending upon our interest in what you have to offer and item
value. We are very particular about which items we will trade
for. Visit our wish list for more
info. on trades.
Partial trades must be paid via money order shipped with your
item. Shipping and handling charges are waived for even
trades.
• How do you ship your items?
Items are typically shipped via U.S.P.S. (United States Postal Service) unless
some other shipping method is specified by the buyer. We also
occasionally utilize the UPS store. All shipping cost is the
responsibility of the buyer, and is clearly indicated in your
total. We choose the least expensive shipping method unless
otherwise requested.
For the safety of our customers, we utilize Delivery Confirmation, which adds a nominal fee
to the shipping cost and provides you with a tracking number.
This service may not be available on smaller items.
All overseas orders must ship with insurance as available.
As much as possible, Stuff 'n' Junque uses recycled shipping
materials in order to keep shipping costs their lowest.
Occasionally, we may need to purchase special materials, such as
poster tubes, in order to ship your item safely. In these cases,
the cost of the materials is included in your shipping total.
Your package will include a Stuff ‘n’ Junque invoice
which will give a complete line item list of your entire
purchase.
While we package all product as securely as possible, Stuff
‘n’ Junque is not responsible for damage or errors
caused during the shipping process.
• Why do you not list more item prices on the site?
The value of collectibles can fluctuate tremendously for a
variety of reasons. Because we try to sell our items at a fair
price for both ourselves and the buyer, we research the item
price as a request is made. This way, we can be sure that our
offers are up-to-date and reasonable, making it the best possible
offer for both of us.
• Why not just sell on ebay or some other auction or seller
site?
Occasionally we do make items available on ebay or Craig's List. You can check
our current ebay listings and feedback under our screen name snjbids.
Since auction sites incur a charge to the seller, this in turn
can cause higher prices. Therefore, we often prefer to sell
directly from our site so that Stuff ‘n’ Junque is able
to offer competitive pricing as well as a first-come-first-served
policy, which is usually much nicer than fighting for something
you really want.
• How frequently do you update your site? Are the items
listed really available?
Stuff 'n' Junque makes every attempt to keep our listings as
fresh as possible at all times. When an item is sold, it is
immediately removed from the site.
We do have a first-come-first-served policy, which means that if
two people inquire about the same product, the first person to
inquire will be first allowed to buy it. We do not allow for
bidding wars, and we do not offer different prices to different
people inquiring in the same time period. There may be no marker
indicating this, but we will let you know if another buyer is
currently considering the item. If the first person to inquire
chooses not to purchase the item, we will e-mail you to let you
know that you have been moved up to first inquirer status.
If an item is in the process of being sold, you will see a red
"sale pending" marker next to that item.
These markers are put up to hold an item only if the buyer is
serious in their offer. If a sale agreement has been reached and
we do not receive payment within a reasonable period of time, the
marker will be removed and the item will be made available to
other buyers.
If you request an item that for some reason cannot be located in
our extensive stock, we will notify you and remove the item from
the site immediately. Should the item then be located within a
reasonable period, we will let you know without re-listing it to
the public so that you have the opportunity to purchase it
first.
• What is your privacy policy?
Stuff ‘n’ Junque does not collect or keep names,
e-mails, addresses, phone numbers or any other contact
information of any customer or inquirer to our site for any
reason other than record keeping. We do not sell any contact
information to any outside source. Your e-mail address will not
be used by us without your express permission, such as if you
should wish to be contacted about an item in future.
No one from this site will ask you for any personal information other than zip code
until a sale agreement has been reached. Upon reaching the sale
agreement, you will be asked for your name and shipping address
only. This information will be used only for the individual sale,
and is not stored for further use outside of record keeping.
Stuff ‘n’ Junque asks that you do not send any credit
or debit card information to us via any means. Any such
information will be discarded immediately, and any pending order
will be put on hold until appropriate payment is received.
© Stuff 'n' Junque: Collectibles & More • stuffnjunque.tripod.com
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