stuff 'n' junque collectibles FAQ for buying toys, games, posters, role playing, magazines, comic books, t-shirts and more for the collector in you

Toys & Trinkets Games & Gaming Posters & Promos Books, 'Zines, Print Film, Sound, Electronic Clothing & Apparel FAQ Contact

FAQ

• How can I get more information about items I am interested in?

If you are interested in an item or items and would like more information, please e-mail us via our contact page. We will reply with detailed information and/or a photo of your item plus pricing information.

• How do I place an order?

Once you decide to place an order, we will need your complete shipping information in order to figure your shipping and handling costs, plus an e-mail address linked to your verified PayPal account as appropriate.

• Once you have placed an order, you will be sent a personal order number along with detailed payment information and a PayPal invoice.

• We accept PayPal payments or money orders only for online orders. See below for more details.

• All shipping is the buyer's responsibility. Items are shipped U.S.P.S. unless special circumstances arise. Shipping costs are waived for even trades.

• You will be notified by e-mail and provided a tracking number (as available) once your item is shipped.

• All sales/trades are final.

• What is your payment policy?

Please read carefully:

1) We require all online payments to come from a verified U.S. PayPal account. We will e-mail you an invoice by which you can simply and safely pay us online. Item(s) will be shipped upon receipt of payment.

2) Alternatively, you may pay via mailed money order in U.S. dollars only. Money orders may be obtained at your local post office, plus some convenience stores and banks. This method of payments will delay shipping speed. (Sorry, no personal checks.)

3) In person orders may be paid in cash. (Sorry, no personal checks or other forms of payment.)

Please note that we are currently shipping in the U.S. or Canada only. We will gladly ship to U.S. military personnel overseas if 1) payment can be made via a verified U.S. PayPal account and 2) we can use a U.S. address to route the package to you.

All payments must be in U.S. dollars only. All sales/trades are final.

For your protection do not send by e-mail any credit/debit card information or personal checks. It is illegal to send cash through the mail.

Any method of fraudulent or unacceptable payment will cause a delay or complete forfeiture of your item(s).

Upon receipt of your acceptable payment and/or any trade items, we will ship your item via U.S.P.S. unless otherwise noted. You will receive a tracking confirmation number (as available) to track delivery status of your package.

• Do you ever trade items?

We may consider a trade or a partial trade, depending upon our interest in what you have to offer and item value. We are typically particular about items we will accept for trade. Visit our wish list for more info. on trades.

Partial trades must be paid via money order shipped with your item. Shipping and handling charges are waived for even trades.

• How do you ship your items?

Items are shipped via U.S.P.S. (United States Postal Service) unless special circumstances arise. All shipping and handling costs are the responsibility of the buyer, and will be indicated in your final total. We choose the least expensive shipping method unless otherwise requested.

As much as possible, Stuff 'n' Junque uses recycled shipping materials in order to keep shipping and handling costs low. Occasionally, we may need to purchase special materials, such as poster tubes, in order to ship your item safely. In these cases, material costs may be included in your shipping and handling total.

Your package will include a Stuff ‘n’ Junque invoice which will give a complete line item list of your purchase.

While we package all product as securely as possible, Stuff ‘n’ Junque is not responsible for damage or errors caused during the shipping process.

• Why do you not list more item prices on the site?

The value of collectibles can fluctuate tremendously for a variety of reasons. Because we try to sell our items at a fair price for both ourselves and the buyer, we research current item prices as a request is made. This way, we can be sure that our offers are up-to-date and reasonable, making it the best possible offer for all.

• Why not just sell on ebay or some other auction or seller site?

We have listed items on ebay or Craig's List on occasion. You can check for ebay listings and feedback under our screen name snjbids.

Since auction sites incur a charge to the seller, this in turn can cause higher prices. Therefore, we often prefer to sell directly from our site so that Stuff ‘n’ Junque is able to offer competitive pricing as well as a first-come-first-served policy, which is usually much nicer than fighting for something you really want.

• How frequently do you update your site? Are the items listed really available?

Stuff 'n' Junque makes every attempt to keep our listings as current as possible. When an item is sold, it is immediately removed from the site.

We do have a first-come-first-served policy, which means that if two people simultaneously inquire about the same product, the first person to inquire will be first allowed to buy it. (This has happened with surprising frequency.) We do not allow for bidding wars, and do not offer different prices to different people inquiring in the same time period. There may be no marker indicating this, but we will let you know if another buyer is currently considering the item ahead of you. If the first person to inquire chooses not to purchase the item, we will e-mail you to let you know that you have been moved up to first inquirer status.

If an item is in the process of being sold, you may see a red "sale pending" marker next to that item. These markers are put up to hold an item only if the buyer is serious in their offer. If a sale agreement has been reached and we do not receive payment within a reasonable period of time, the marker will be removed and the item will be made available to other buyers.

If you request an item that for some reason cannot be located in our extensive stock, we will notify you and remove the item from the site immediately. Should the item then be located within a reasonable period, we will let you know without re-listing it to the public so that you have the opportunity to purchase it first.

• What is your privacy policy?

Stuff ‘n’ Junque does not collect or keep names, e-mails, addresses, phone numbers or any other contact information of any customer or inquirer to our site for any reason other than record keeping. We do not sell any contact information to any outside source. Your e-mail address will not be used by us without your express permission, such as if you should wish to be contacted about an item in future.

No one from this site will ask you for any personal information until a sale is under consideration. Upon reaching the sale agreement, you will be asked for your name and shipping address, as well as an appropriate e-mail linked to your PayPal account for billing purposes as needed. This information will be used only for the individual sale, and is not stored for further use outside of record keeping.

Stuff ‘n’ Junque asks that you do not send any credit or debit card information to us via any means. Any such information will be discarded immediately, and any pending order will be put on hold until appropriate payment is received.